Frequently asked questions
Manhattan to the airport–How does it work?
After your helicopter lands at the airport, a BLADE-arranged vehicle transports you and other passengers to your departure terminal. Please note that there is a limit of two-terminal drop-offs per vehicle. Alternatively, you can opt for our Meet and Greet service, which provides a private vehicle and a member of our FX team to assist you with your baggage.
Airport to Manhattan–How does it work?
Upon your arrival at the airport, a BLADE-arranged vehicle meets you at the arrivals terminal to take you on a short drive to your helicopter. You will receive a text message with your driver’s contact information, meeting location, and vehicle type before your jet pulls into the terminal.
Please ensure that you enter accurate flight information when booking, as the departure time of your helicopter flight is based on your commercial flight's scheduled landing time. Our Flier Relations Team will monitor your flight and adjust your helicopter departure time to coincide with your actual arrival time at no additional cost, provided it falls within our service window. In the event of a delay beyond our service window, we will credit your account for the full value of your order.
After your BLADE flight lands in Manhattan, you can wait in the BLADE Lounge. If you book BLADE ground connect, a vehicle will be pre-staged at our lounge prior to your arrival. Alternatively, our lounge-based FX staff can assist you in ordering a car from a hailing app.
*If you do not receive a text message upon landing, please call 1-844-359-2523 or press the phone icon in the upper right corner of the BLADE app to speak with a Flier Relations representative immediately.
How much baggage can I bring?
Each passenger is permitted to bring one commercial airline carry-on (measuring 22 in x 16 in x 9 in) that will be stored in the baggage compartment of the aircraft. Additionally, one personal item (such as a laptop or purse) is allowed per person as long as the combined weight of both items does not exceed 25 lbs. For further information, please refer to our detailed luggage policy. If you have additional luggage requirements, you may opt to purchase a Tote Taxi or Bags VIP (depending on flight route) luggage pickup and delivery upgrade during checkout or contact Flier Relations at 844-FLYBLADE after your purchase.
How does Tote Taxi baggage pickup work?
BLADE has partnered with Tote Taxi to pick up and deliver baggage anywhere in Manhattan below 90th Street. The $145 service includes two checked-size bags; additional bags are $50 each. You or a representative (doorman, family member, etc) must be present during the entire pickup and delivery window.
BLADE to Airport: For BLADE flights before 2 PM, book Tote Taxi by noon the day prior; pickups are made the day before your flight between 3 PM and 6 PM. For BLADE flights departing after 2 PM, book Tote Taxi by 5 AM the same day; bags will be picked up between 7 AM and 11 AM on the day of your flight. Bags will be waiting for you at the heliport and placed in your vehicle for transportation to the curb. BLADE will not check-in bags with your commercial airline on your behalf.
Last Minute Baggage: BLADE can assist with last-minute baggage transfer for an additional fee of $350.
How does Bags VIP baggage delivery work?
When you arrive in NYC, Bags VIP picks up your checked-size luggage from baggage claim and delivers it to your final destination in the NYC area within 8 hours of arrival.
For international flights, you must claim your own baggage upon arrival and bring them to the FBO.
What if I arrive late to my flight? What is your change policy?
If you arrive less than 10 minutes prior to your departure time, you will be deemed to have missed your flight. If you miss your flight, you may choose to purchase a new seat on a later flight from $195. For more information on our change policy, please review our Cancellations and Change Policies.
Should I consider chartering my own aircraft?
Chartering provides the option to reserve a private helicopter that departs at your preferred time, can wait for you if you’re running late, and is accessible 24/7/365. As a charter customer, you may be eligible for free aircraft upgrades, depending on availability. Excess luggage exceeding the 25 lbs per person limit can be accommodated on charters. Call 844-FLYBLADE to learn more about this service.
What is your cancellation policy?
Please review our Cancellations and Change Policies.
How close to departure can I book?
You can book flights on our app up to 30 minutes before takeoff. However, for flights to NYC airports, a late booking fee of $45 will be charged for bookings made within one hour of departure (this fee does not apply to flights from airports).
Where are BLADE lounges located?
BLADE Lounge West: located at West 30th Street Heliport on the river side of 12th Avenue View map
BLADE Lounge East, located at East 34th Street Heliport between the East River and FDR Drive. View map
BLADE Downtown Wall St. Heliport View map
What if my incoming commercial flight is delayed?
If your inbound commercial flight is delayed and you miss your BLADE Airport flight, BLADE will try to book you on the next available flight. If the commercial flight is delayed beyond the airport flight window, you will receive a refund in BLADE credits. In case of a delay outside the continuous window, Essential Ground Connect is available to transport you to your final destination.